The following sets out the general terms and conditions, which may be applicable to your reservation. Please read these general terms and conditions carefully. Should you have any queries, please contact us for clarification. If you do not agree to or are unsure of any part of these general terms and conditions, please do not proceed with your reservation. By proceeding with your reservation, you indicate your agreement to be bound by these general terms and conditions.
Dining Show Conditions
Prices quoted (unless otherwise stated) are in Singapore dollars and exclude associated taxes and surcharges and service fees, and is on a per-person basis. All prices are subject to change without prior notice in the event of unforeseen circumstances, e.g. currency fluctuations, local taxes etc.
Infants (under 2 years at the time of travel) and children (2 to below 12 years at the time of travel) must travel with an accompanying adult (please refer to our FAQ section for more information). Tickets are non transferable once issued.
Services for tours are conducted in English. Request for foreign language guides can be facilitated for charters and must be made prior to guests' arrival.
- NO SHOWS & CANCELLATIONS
We regret that no reimbursements or refunds can be facilitated once booking has been made.
- MODIFICATIONS & CONSUMPTION OF OUTSIDE FOOD AND DRINK ON BOARD
You may not change your order once reservation has been made. Any such changes shall be deemed a cancellation of the reservation. Due to safety reasons, we regret that consumption of outside food and drink in the the Singapore GOURMETbus is strictly prohibited. We reserve the right to turn away/eject any guest who refuses to comply with this policy.
- BOOKING TERMS AND CONDITIONS
Bookings are accepted on the website at least 3 days prior to tour date. You are encouraged to book early in order to secure your seats
For late booking transactions within 3 days, please refer to 'Contact Us' for assistance. The applicable cancellation and no show policies will apply.
For bookings over the phone or counter, reservations have to be made by 12pm (Singapore time) a day prior to tour date.
- Confirmation and Payment
You will receive an email notification on the booking status each time you transact online. Payment in full via credit card is required when the booking is fully confirmed.
The credit card holder must be a participant of the tour. Passengers must present the credit card that is used to purchase the tour package at check-in. If you fail to produce the purchasing credit card for verification, we reserve the right to deny the ticket holder(s) from boarding.
We will email you the electronic ticket, accommodation, transfers and tour vouchers (where applicable) when the services have been confirmed and full payment has been received.
Vouchers must be presented to the ground operator and/or hotel upon arrival. The ground operator and hotel reserve the right to charge for reservations at the published rate if you fail to produce the vouchers.
You will be responsible for information provided for the booking of the transfer service. The booking should be checked for errors prior to the issuance of the voucher. You will be required to take care of the voucher.
Lost vouchers: We will not be obliged to replace the voucher if it is lost, mislaid or stolen; the passenger will be required to purchase a new service to enable the passenger to travel.
Spoiled or tampered vouchers: If the voucher is spoiled or tampered with it will be invalidated and if the passenger travels with it, he/she will be considered to have travelled without a voucher.
Guests are required to check-in at least 30 minutes before tour time. We reserve the right to decline boarding should guests show up late for check-in.
- Dietary Restrictions
Please be informed that our menu items may contain traces of nuts, seeds and other allergens, even if the description and/or menu items does not specify them as an ingredient. If you have any known allergies, please avoid this attraction. Note that we will not be responsible for any allergic reactions, injury, illness, death or losses (e.g. loss of enjoyment) arising from travel misfortunes.
This website provides a detailed description of what we serve at each dining show. Do read it carefully before purchasing your tickets. We regret that we are also unable to cater to any dietary preferences.
Do note that we also reserve the right to change menu offerings without prior notice. All decisions are final and we are not obliged to provide any explanation for any changes.
- Tour Routes and Itineraries
Please be informed that we reserve the right to amend the routes, itineraries and stops* due to both internal and external circumstances (e.g. inclement weather) before prior notice. Dining tours under the Singapore GOURMETbus operate on a rain or shine basis – even in wet weather, tours will proceed as planned. No refund or reimbursement will be facilitated, without exception, should guests choose to withdraw. All decisions are final and we are not obliged to provide any explanation for any changes.
* Please note that in the month of December, all GOURMETbus Dinner Tours will include a drive through Orchard Road to enjoy the Christmas Light-up displays. Expect a scheduled 15-minute hop-off at Gardens by the Bay, however, there will be no Light & Sound Show.
- Refusal of Guests
Please be informed that for the safety and convenience of all our guests, we reserve the right (in our sole discretion) to deny any suspicious individual access to our attraction. All decisions are final and we are not obliged to provide any explanation for any changes.
- Changes Without Notice
We reiterate that we may change any part of this website or our collaterals, including tour offerings, at any time at our sole discretion without notice.
- Unforeseen Circumstances
We commit to providing a safe, conducive and fulfilling experience for our guests. However, we regret that we will not be liable for any situations arising from unforeseen circumstances, including but not limited to vehicle breakdown, breakage of cutlery, damage or loss of items and injuries sustained on board and/or during tour duration. Guests are advised to participate at their own risk. Upon purchasing the ticket, you understand that you are fully responsible for your own safety and personal belongings.
- No liability or responsibility is accepted by the Company for any injury, illness, damage, loss, accident, expense, or any other claim arising from involvement in any activities or provision of any services howsoever suffered, even in circumstances where staff of Singapore DUCKtours Pte Ltd may have negligiently breached any duty of care that it or they may owe or have owed in connection with such activities, conduct, supervision, or the provision of services. The Company will not be liable for direct or indirect losses, arising from any such injury, illness, damage, loss accident, or expense including consequential loss or economic loss however caused.
- We are not responsible for any illness, injury or disability, including death, attributable to your physical condition or for the aggravation of such condition.
- In addition, please be informed we are unable to facilitate any refunds/reimbursements as a result of vehicle breakdown/malfunction.
Conditions of Use of Website
- USE OF WEBSITE
You agree to use this website in accordance with these Conditions of Use and for lawful and proper purposes. You agree to be responsible for all matters arising from your use of this website. Further, you agree:
- not to use this Web Site in any manner which breaches any applicable law or regulation or causes or which may cause an infringement of any third party rights;
- not to post, transmit or disseminate any information on or via this Website which may be harmful, obscene, defamatory or illegal or create liability on our part;
- not to interfere or attempt to interfere with the operation or functionality of this website; and
- not to obtain or attempt to obtain unauthorized access, via whatever means, to any of our systems. If we (in its sole discretion) believes that you are in breach, or will be in breach, of any of these Conditions of Use, we will comply with all legal obligations.
- NO REPRESENTATION
This website has been compiled in good faith by Singapore DUCKtours Pte Ltd, but no representation is made or warranty given (either express or implied) as to the completeness or accuracy of the information it contains.
- INTELLECTUAL PROPERTY
This website contains trademarks and other intellectual property of Singapore DUCKtours Pte Ltd. You may not reproduce, republish, upload, post, transmit, modify or distribute in any way any material, including but not limited to graphics and images, from this website without our prior written permission.
The materials in this website are provided "as-is" and without warranties of any kind either express or implied. To the fullest extent permissible and subject and pursuant to applicable law, we disclaims all warranties, express or implied, including, but not limited to, implied warranties of satisfactory quality, merchantability and fitness for a particular purpose. We do not warrant that the functions contained in the materials will be uninterrupted or error-free; that defects will be corrected or that this website or this server that makes it available is free of any virus or other harmful elements. We do not warrant or make any representations regarding the correctness, accuracy, reliability, or otherwise of the materials in this website or the results of their use.
We undertake no responsibility for, and is not liable for, the misrepresentations, breaches of contract, breaches of statutory duty or negligence.
Where you, or any of the people that you are booking on behalf of, are in breach of any of the provisions of these Terms or contravention of any laws or rights of a third party, we reserve the right to cancel your booking without refund or compensation in any way and recover from you any costs incurred as a result of your behaviour.
- LIMITATION OF LIABILITY
Subject to applicable law, under no circumstances, including negligence, will we be liable for any direct, indirect, punitive, exemplary, special or consequential damages that result from the access to, use of, or the inability to use, the materials in this website, even if we have been advised of the possibility of such damages.
We are also not liable nor responsible for any material provided by third parties with their own respective copyright and shall not under any circumstances, be liable for any loss, damages or injury arising from these materials.
The information contained in this website is for informational purposes only and is provided to you on an ‘as-is’ basis. We do not guarantee the accuracy, timeliness, reliability, authenticity of completeness of any of the information contained on this website. We are not liable for any information or services that may appear on any linked websites.
We reserve the right to change any part of this website at any time at its sole discretion without notice.
- SUGGESTIONS, COMMENTS AND FEEDBACK
If you would like to comment, make suggestions or enquire further information, please contact us at firstname.lastname@example.org.
- LINKS TO OTHER SITES
This website contains links to other web sites which are not maintained by us. Similarly, other web sites may contain links to this website. We are not responsible for the contents of those web sites and shall not be liable for any loss, damages or injury arising from the access to and use of contents of those web sites.
- APPLICABLE LAW AND JURISDICTION
The law applicable to these Conditions of Use of Web Site is the law of the Republic of Singapore and the courts of the Republic of Singapore will have exclusive jurisdiction in case of any dispute.
We reserve the right to invalidate tickets/vouchers in connection with any fraudulent /unauthorized resale transaction, without refund or other compensation.
Tickets/Vouchers only allows for a one (1) - time use only. If it is determined by Singapore DUCKtours Pte Ltd that there are multiple copies/usages of the ticket, usage of the ticket will be denied. In the event of any dispute, a final decision shall be made based on our electronic record.
Admissions to the attractions are subject to the individual attraction’s rules and regulations. This ticket/voucher is a revocable license and admission to the attraction may be refused without refund according to our discretion.
Insofar as is permissible by applicable law, we shall not be responsible and shall not assume any liability for any damage or loss you may incur, including death and injury, whether such damage or loss is caused by our negligence or otherwise and accordingly, by using this ticket, you agree to release us from all such liability.
We reserve the right to refuse or expel any person whose conduct is objectionable, and any claims against us shall be litigated only in Singapore.
We reserve the right to vary or amend any terms and conditions without prior notice.
For avoidance of doubt, "we", "our", "us", and Singapore GOURMETbus as used in the foregoing means/refers to Singapore DUCKtours Pte Ltd
* We reserve the right to amend or add to the terms and conditions at any time without prior notice.